contact & support

Something not hugging right? Questions about your data? Just want to say the blobs are cute? Email us:

support@hugpolice.com

We're a tiny team (of two, fittingly) and we read everything. For data deletion, see delete my data — you don't even need to email.

common fixes

• No notifications? Check the app has notification permission in your phone settings, and that no Focus/Do Not Disturb mode is swallowing them.
• Invite link expired? They live 48 hours. Open the pairs page (🫂) and tap your pending space to send a fresh one.
• Lost your space? Open your recovery link (settings → recovery) on the new device.